Unique Autosport Reliable?

Yep! It takes awhile for it to get through, so just hang in there for a little longer, and it should happen for you too.:zlove::zlove::zlove:

 

No good

I might add and to clarify if you were told a part is in and then not sent for weeks this is crap, as in service.

The other side to the coin is we often have customers pining hard what time does my part arrive of what day. It arrives and they don't come in to pick it up for weeks or pay final payment for weeks so we can send it out.

 

John, in threads like this you really should just say "Thanks for the feedback and we'll work on it". Responses where you just attack the people giving honest feedback, or fall back to the position of "who else does half what we do with zeds" just makes things look worse. Your publicly demonstrating how problems are handled at UAS.

Your workshop work is great, but there several workshops in each state that do work to the level of UAS and at less cost. UAS really havent done anything exciting in terms of large HP builds. Your car, with the 1000s of hours spent on it cant even top the dyno list, and its enigne performance has so far been unreproduceable in other cars. Start churning out some regular 6-800rwhp+ cars, that would be a testiment to a real performance specialist.

As for the products you make, its a world market and Ive never had a problem getting what I wanted, cheaper, from overseas where the R&D is usually years ahead.

My point is a good company is not over confident and listens to the feedback from its customers. If you do neither then you cant be a good company. Remember good is the enemy of better right?

 

Call from UAS

To help me help you and otehrs and resolve issues at UAS.

Yes there is a lot more in buying parts than price such as advice which can be very valuable, as well as prompt or within estimated time frames, packing, warranty.

I just tried to email and pm you and both blocked ? email me to discuss adn maybe clarify. sales@uniqueautosports.com with your number or call me.

 

Some positive feedback

I ordered a set of "BX" style sideskirts from UAS via fax, received them within a week of them receiving the order. And I live on the opposite side of the country.

Overall I must say that I was happy with the service.

 

UAS provide a great service.

When something is not available, they will let you know an expected time frame of delivery. Oherwise parts arrive in less than 3 days. I will not hesitate to spend many more $$$ there!

 

ROFLMFAO

ROFLMFAO

 

Just because you may think you do more R&D than anyone else does not make you a specialist by default. Heck I even work in an area with Zeds you do not but that does not make me a specialist. People are usually recognised as such due to specific qualifcations and outstanding accolade and recognition.

Oh really John? Let me see, you have my mobile contact, home phone contact to which both have answering services and my email address not to mention a PM service on this forum and I did not receive a message on any of them. There are also other who can attest you claim contacting them but for some reason you are unsuccessful. Surely all these people can't be wrong but I suppose that is the point you are missing from your level of customer service. You really have not discovered that The Customer Is Always Right!

Once again you prove your ignorance of the issue replying with excuses rather than appologies as ZisLuv has highlighted. My disattisfaction regarding the exhaust manifolds was the false information you supplied saying they were in stock when a matter of fact they were not and to further add insult to my inteligence you claim you tried to contact me they were delayed. There are a number of suppliers that use this forum that have informed me of products I ordered have been delayed due to what ever reason and I always give them the understanding the shit does happen. If you would have told me the situation initially, or probably more to the point if you even knew your inventory I would have given you the same courtesy.

 

ZISLUV what

456RWKW is not good enough? Last I heard your engine is dead again.

 

Have a look at www.z32power.com the figures there make 456RWKW look pretty ordinary.

 

Not again, just the once. What can you do about a bad tune? UAS slot car has been through at least 2 engines I can recall with their last being a bent rod from a poor tune so would you of suggested I got a tune there instead? Go for big numbers and the margin for error is smaller.

Nope 456rwkw isnt good enough for me. Not if you claim "best zed shop in Australia". As I said, for thousand of hours it isnt the highest or even close. The same components installed in another car by UAS didnt make the same power either. If I only make 456rwkw in this build I will be dissapointed. Does that make my shop the best in Australia? In the US, shops have put out 1000 rwhp 300s and run 9 second 1/4 miles. If UAS wants to claim being the best I just think they need to have similar levels of performance. Being able to rebuild stock engines and do servicing doesnt make someone the best in my books, but thats my opinion.

Try not to get so defensive about someones opinions.

 

Placing in that list(which you seem to hold as being the benchmark) at position 10 with 612rwhp, doesn't seem to indicate that JP's Z32 "is out of it". When did you last get into the top 10?:zlove:
And just for the record, WTF has this got to do with UAS and reliable service?

 

CHILI

Well, someone got side tracked and start to talk "rwhp" in relation to workshops, it wasn't me. Seems like ZISLUV always has something to say about UAS.

 

they're just one of ohh 2/3 of all businesses these days that don't return calls or emails.. If lousy customer service doesn't bother you as it does me.. then go for your life.

 

At what point did I say this was a benchmark Lloyd? It was simply a comparison to what is out there.

At no stage have I ever said anything about aspirations of making massive amounts of power nor do I desire to, but I am ahead of you .

And to be placed 10th in that list is ordinary to me since a lot of those entries are private individuals that do not have access to facilities, equipment and cash benefits that a leading 300zx specialist has.

Just in normal conversation about a subject it can twist and turn into other matters due to things raised during that time. I don't see this forum any different. Just to make it clear, this was raised due to customer service linked to the claim being Australia's Leading 300ZX Specialist.

 

I just got my car back today off UAS...

Never had an issue with them and if you look at all the work that has been done in the move they had you would understand a few little hickups but everytime i have gone they have called me first if there is an issue with something so ive got nothing but praise for them and they do always give it to you straight no fussing or bs......so yeah its up to you to decide if you like them or not but as for me i dont really go anywhere else for my work :zlove:

 

never bought anything from uas (dont think i will ever need to)

but with comments like this

you just sound like some old 70 year old guy at the casino playing poker with a massive pile of chips who tries to bully the new person around who comes to the table with $50

also no offence there are mchanics down here in melb who have zed's with atleast more power then yours, wether they race them or not is a different story. im sure you do a great job but seeing some of your comments on this forum would really turn me off buying from you.
It's human nature to react when somebody bags you or something you love (your business) but sometimes it isnt the best thing to do. get a punching bag and whenever someone bags you on the forum reply with "thanks for the constructive criticsm" and then lay into the bag. you might keep / attract a few more customers that way

 

People always want everything done yesterday i think its just the way we are.

I work for a outsourcing company who have the IT contract with Western Australian Police, Education Department and we also to a lot of work for Rio Tinto. Our company's reputation is held in the quality of our customer service as this is what the clients see.
John i think you need to stop trying to give excuses for every complaint about UAS and look at the bigger picture. You cant help freight delays or lousy suppliers BUT you can improve your customer service and i guarantee it will improve UAS's reputation.

 

I am well aware as to what this threads original subject was, I just thought that everyone else had lost sight of that.
I still have no idea what rwhp has got to do with this thread, but someone seems to think it does. As you furnished a reference list for us to view, in this respect, I naturally used it for comparison(that was what you intended, wasn't it)?
I will take this opportunity to point out something that should be self evident.
When building a "Track" car, there will be far different performance requirements from the engine(and various other components) than would be required for a "Drag" car or a "Dyno Competion" car.

As UAS's Slot Car was built for the race track, and is now also running on the drag strip, it would have to be a severe compromise between the two totally different tasks(or it would have to be completely rebuilt between each different event) so as to be at the forefront of the competition. John has opted for the compromise setup. He should not be ridiculed for that approach(we have already seen the similar criticism of the DriftZ's owners recently), he and others of like mind, should be applauded for their attempts to lift the sagging reputation of the cars we love.

 

My experience....

The products themselves are decent well tested products. However the customer service level isn't worth your time and effort.

If I hadn't of continually kicked up a stink about MY Exhaust manifolds, I can only imagine where I'd be at right now. Would I still be waiting for a product that was promised before x-mas and never came?

I'm not quite sure...

I remember clearly being told.... "Abrasive flow will ONLY deal with us, by contacting them direct you are trying to avoid us and we will make your purchases in future more difficult"

Not quite what somebody wants to hear... it sounded like a threat more than anything.

It's ok though... most of the time your engine will be blown and you'll need to rebuild the entire thing... until you check the timing of course. Then it would have magically revived itself .

*Mouth shut*

Fate