Unique Autosport Reliable?

Yep

Yes we are waiting on trimmer to make the gear boot and lost the sample in the move which delayed things and happy to refund. I last spoke with you weeks ago and would love to follow up all orders but it?s not viable although with most we do communicate things. When we last spoke you were willing to wait including if we can source the grill elsewhere. This gear boost is economic suicide to get this boot made, but part of the service, which has been a bit lacking with fire and huge move, and short staffed as lost two staff over all the move.

Cresta not sure what you mean about waiting periods being mentioned? Body kits can take time and we are not sitting around sitting on orders, rather often waiting for items to be made. Do you mean on website or on the phone or? We send out heap of parts and most go out quick and followed up with our service of good packing and advice etc. We are often at the mercy of suppliers as mentioned, especially with body kits. We also often have parts sitting around for customer to pick up and come up with the funds also.

I never bag businesses only products, rather enlighten members on the forum of products that I know don't work. There are many others I know that don't work including currently on this forum for sale. Most appreciate it as I would if I was about to buy something that did not work and someone in the know was to tell me. Some just like stirring the pot which is a failing for some of us humans.

Marcelo I don't blame you checking I might do same but you can call us if concerned we always tell the truth. I also understand delays are frustrating for passionate enthusiast.

 

Clears it up for me John(now, if only JP could include that disclaimer on all of his posts, do you suppose he would stop being attacked)?:zlove:

 

Tried once for an urgent part and never again. It took several emails before John could even figure out my details that were in the first email. Then due to an "unreceived email" they didnt follow through. It wouldnt of been a big deal as I sourced it elsewhere but it was mentioned here initially as feedback on a thread and John was very hostile about it so the thread got deleted in the end. Havent bothered to try ordering parts from them since that effort and seeing the way customer problems were handled. This was about 4 years ago though.

Im sure this will start some flames but thats my honest experience of their service.

 

Hi John,

when I ordered the sideskirts and door spats (which I saw on your site) I wasn't informed that these had to be made and that there would be a wait.
I was under the impression that they were on the shelf ready to go because I wasn't told otherwise.

If I was told from the start that there would be a 6-8 week wait, then I would have been prepared to either wait, or find elsewhere but I couldn't do that because it needed to be prepaid.
I just think that if you know its going to take roughly x amount of time, then customer should be made aware of it.

Cheers
John :zlove:

 

errr...nope !

Because he is a director and therefore speaks for the company where I am just a little 'ol employee !!! lol :zlove:

 

Did the fact that the original thread was deleted, ever give you a clue that maybe it was considered to be inappropriate to allow it to continue?

 

uncle chili .. go to the RACESPEC thread selling the

tyre gauges .. and check out one leading sydney zedder's comments on the quality of the unit being offered for sale ... mmmmmmm.... that must be different, somehow ... ?????

bagging by cresta .. ?? .. hardly, when constructive critical comment was sought by the original post ...

let the usual defence begin .. lol.....

 

No, it was deleted due to the attacks not the opinion on the service. Thats what this forum is about after all, and the question has been asked.

 

Chilli

It is obvious that there are different rules for me.

Cresta I hear what yo are saying and I too get frustrated and talk strongly with suppliers. I have called and emailed Cresta many times over the years including last week and Idon't think you have ever had a part I wanted. I understand to get from you it may take weeks to get also I suspect but I understand you have to get parts from Japan like I have to get bodykits made. The fact that we get so many orders and huge range we are bound to have the most problems.

Zisluv bottom line is you wanted me to send a part before payment and I did not know you at that point. I might add now that I do I would not either. I sent the emails which were in my sent items. I also sent an email to clarify why you wanted this part as an enthusiast rather than taking your money like most places I often try to help customers. You have had by far a record of problems with your car and clearly getting wrong advice on parts and fittment there of. You also changed email address at the time. Weather you received them or not you carried on silly about this and part of why you were banned for a time on this forum.

 

Actually I was banned with your friend Chilli for arguing with you two. I understand you were very nearly banned also for the same as well as arguing with any customers that voiced their problems on here about UAS. Goes to prove my point really.

You can try and spin it anyway you like (and you always do) but the members around may recall the post, certainly not as you described it. The opinion on your service and certainly the attacks that came with the feedback have not changed.

 

codswollop JP !

True, I don't usually have the parts you are after but you are getting off the topic.
The topic was that it should be mentioned if there is a delay for parts.
I would not tell someone I have a part if I don't have it. If the part needs to be ordered, then I explain the approximate time it will take, as most forum members will agree to ie: new parts from Japan. I don't say 'yes I have it' and then order from Japan or wherever without informing the customer.

Its not a matter of talking strongly to suppliers - its a matter of letting our customers know that there will be a waiting period.

Sorry, maybe we just do business differently.

 

Would you care to post examples of where this has been the case? Since I have been a member of this forum for 2 years I have seen you have been treated like anyone else that have posted content and remarks that you have in the past. Whether you have a lens of perception that differs from the majority that is something only you are in control of.

And for the record, I too have had poor communication and sub proffessional dealings with Unique Auto Sports. The example is when I ordered a set of Extrude Honed Exhuast Manifolds. I call to make sure they were in stock, agreed on a price, sent my old manifolds down only to have the same manifolds returned to me a week later untouched! I call to tell you about the instance and all you can reply with is "oh sorry mate, send them back and I will send you a honed set today". So not to mention the stuff up of sending me my carbon filled manifolds back, but then after two more weeks still nothing so I have to call and you say that you don't have any in stock. Because of the poor communication and stuff up's on your behalf, my engine got delayed three weeks longer than it should have. Most businesses that have made a blunder like this can't offer enough to ensure customer satisfaction but the way you came across on the phone and failure to let me know they were going to be delayed shows you really are only interested in taking the cash and getting the product out he door whenever it may arrive.

Do UAS develop nice products, yes they do. Does UAS have excellent customer service, not from my experience.

John, if you want to become Australia's Leading 300ZX Specialist, I suggest you listen to the constructive criticsm from this forum which basically harbours a lot of the business that flows through your company and have a round table discussion with your staff on how you can improve this area. Just because you have a nice product offering does not qualify you as the best.

 

Very true John

I work at Coventrys in the despatch area and complaints about delays in freight are a constant chore for me throughout the day. Most people and businesses don't understand that delays can occur in freight transit (particularly with third party carriers) and only want their part now now now

Point I am trying to make is that delays are usually inevitable and they are not helped by API's (Automotive Parts Interpreter's) and sales reps PROMISING goods to a customer. The word promise should be removed from their vocabulary at work because it only ends up griefing me and my team.

Bit OT there, but had to share as it seemed relevant

On Unique Autosport, I have only had a couple of dealings with them and as long as you keep talking to them (either phone or email) they are helpful and you will get what you want in good order.

Cheers
Rob

 

I would defiantly have to agree here UAS have very good products that John has put a lot of time in perfecting and testing! It?s the customer service that has put me off. Each person you talked to told a different story. One will tell you that a product is in stock and can be shipped out that day and you talk to another person and they advice that the Product has not been in stock for 4 weeks and will probably not have more stock for another 4-5 weeks.
I would rather be told that a product will not be in stock x amount of days/weeks/months than to be given the run around and an excuse or different story every time I called up. If this was the case no one would need to be calling up every couple days trying to find out where there order is and the guys would have more time to fill more orders and keep products in stock.

My 2c

 

Isn't this hilarious?
My recollection is that you were banned for having the gall to challenge Blipman to do something about your behaviour(I'm sure some of our historians can dig up that post, if it wasn't deleted). My suspension on the other hand, was in many peoples minds, a method to quell the howls of outrage from your small band of supporters. I still hold the view that neither of us should have been banned in the manner it was done, but that really is old news, and shouldn't be rehashed at this juncture.
"Time heals all wounds" as far as I'm concerned, it's a pity that doesn't work for you.:zlove::zlove:

 

At last, a sensible post on this issue.:zlove::zlove:

 

Isn't that what we've been saying Lloyd??

 

It takes a while for the point to go through

 

Yep ok

If I want to become or do you mean retain? Who else is there that does half what we do with zeds in Australia? I tried to communicate with you at the time re these but no reply?

I actually promote to my staff to under promise and over deliver especially on time frames, I even ask our suppliers to do this with us. Some are great most of the time and others are terrible. Engineers and machinists are the worst. Re the extrude honed manifolds they are temporally if not permanent not available as Abrasive Flow has leased his machine out and I am trying to get new guy to do our stuff.